Customer Service

CAN’T FIND WHAT YOU’RE LOOKING FOR? (...or just want to say hi...?)

Drop us an email: hello@smakbang.co.uk

DISPATCH & DELIVERY

SMAKBANG process every order within 48 hours and endeavor to dispatch within 48 hours.

However, many of our products are limited edition, hand finished or produced to order; in the event that we cannot ship within 48 hours, we will contact you with an estimated lead time and delivery date.

Standard delivery takes 5 - 7 working days and cost is calculated based on quantity and delivery address!

 

RETURNS

We are happy to exchange your purchase if you are not 100% happy!

To qualify for an exchange, your item must be returned;

  • within 14 days of placing your order
  • in brand new / unused condition in original packaging with all tags still attached.

If your item is returned to us in a condition that we consider used or worn, unfortunately we will not be able to offer an exchange and the item will be returned to you.

We have a rigorous quality control policy in place and check / record the quality and state of all items prior to dispatch. If your purchase proves to be defective, please return it to us within 14 days of placing your order and we will gladly offer a refund in full to the credit or debit card that was used to make the original payment. Please allow up to 14 days for this to take place.

Please be aware that postage costs cannot be refunded. If your item is returned to us as defective for reasons that we do not consider to be manufacturing issues or the fault of SMAKBANG, unfortunately we will not be able to offer a refund and the item will be returned to you.

When returning a product to us for any reason, please fill out the return section of your receipt in full. Please include as much information as possible to ensure a speedy resolution.

We would strongly encourage you to return items via recorded / tracked delivery. We Are Closed cannot be held responsible for items that are lost or damaged during return process.

This does not affect your statutory rights.


PRIVACY POLICY

This privacy policy sets out how SMAKBANG uses and protects any information that you give to We Are Closed when you use this website.

SMAKBANG is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SMAKBANG may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31 May 2015.

We may collect the following information:

  • Full name.
  • Contact information including postal addresses, telephone numbers and email addresses.
  • Other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To allow us to dispatch your order to you.
  • To allow us to contact you for customer service reasons and maintain an outstanding service level.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@smakbang.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us via CONTACT page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


TERMS AND CONDITIONS

We advise that you read through the SMAKBANG Terms and Conditions before you make a purchase. By placing an order with us, you are agreeing to be bound to the terms set out below. If you have any questions or queries, please don’t hesitate to get in touch using the contact page before making your purchase.

The SMAKBANG website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for any content.

SMAKBANG and other brands used on this site are registered and protected trademarks. The use of these or any content from the SMAKBANG website without express prior permission is prohibited.

Products

SMAKBANG are committed to representing and describing the products on this site as accurately as possible. Please be advised that the quality of your computer monitor will dictate the accuracy of colour representation and SMAKBANG cannot be held responsible for this.

Many of our products are limited edition and may be withdrawn from sale at any time.

Where any detail (including price) has been entered incorrectly, SMAKBANG reserve the right to remove a product from sale and / or to cancel an order.

Sizes can differ within / between brands dependent on fabric, intended fit and other factors. Size guides provided are a guide only and should not be used as an exact measure.

All prices on the SMAKBANG website are inclusive of VAT. All prices are correct at the time of publishing and SMAKBANG reserve the right to amend the price of any product without prior notice.

Payment

SMAKBANG only accept payment in pound sterling (£). If you chose to pay using a foreign credit card, your payment will still be taken in pound sterling at the relevant conversion rate.

We use PayPal to process your payment so you can be certain that your payment details are as safe and secure as possible at all times. In the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party makes unauthorised access to any data you provide when accessing or ordering from the We Are Closed website.

All major debit and credit cards are accepted and subject to validation / authorisation. You will be notified immediately if your transaction is declined.

Order Cancellation

If you want to cancel your order before it has been dispatched, no problem! Please use our contact form to let us know as soon as possible. SMAKBANG endeavor to process orders as quickly as possible so this may not always be possible. Under these circumstances, please refer to our returns policy.

Returns

We are happy to exchange your purchase if you are not 100% happy!

To qualify for an exchange, your item must be returned:

  • Within 14 days of placing your order.
  • In brand new / unused condition in original packaging with all tags still attached.

If your item is returned to us in a condition that we consider used or worn, unfortunately we will not be able to offer an exchange and the item will be returned to you.

We have a rigorous quality control policy in place and check / record the quality and state of all items prior to dispatch. If your purchase proves to be defective, please return it to us within 14 days of placing your order and we will gladly offer a refund in full to the credit or debit card that was used to make the original payment. Please allow up to 14 days for this to take place.

Please be aware that postage costs cannot be refunded. If your item is returned to us as defective for reasons that we do not consider to be manufacturing issues or the fault of SMAKBANG, unfortunately we will not be able to offer a refund and the item will be returned to you.

When returning a product to us for any reason, please fill out the return section of your receipt in full. Please include as much information as possible to ensure a speedy resolution.

We would strongly encourage you to return items via recorded / tracked delivery. SMAKBANG cannot be held responsible for items that are lost or damaged during return process.

This does not affect your statutory rights.

Your Account, Password and Security

Using the SMAKBANG Website may involve generating and account, providing your details and creating a password. It is entirely your responsibility to maintain the confidentiality of your account and all associated information at all times. It is also entirely your responsibility to ensure no misuse occurs within your account and that you exit your account at the end of any session.

SMAKBANG cannot accept responsibility for losses that occur due to failure to comply with these conditions.

Complaints Procedure

Customer satisfaction is our number one priority. If for any reason you are not 100% satisfied with the service you receive from SMAKBANG, please use the contact page and tell us why with as much detail as possible. We will endeavor to resolve your problem without delay.